Phoenix Sky Harbor International Uses 22Miles as Part of Their T3 & T4 Award Winning 2017 Airport Renovation Project

The Client

Spread across 3,200 acres, Phoenix Sky Harbor International caters to over 120,000 arriving and departing passengers. It is Arizona largest economic engine.

The Challenge

PHX needed a major re-model. Originally built in 1979, Terminal 3 was antiquated and old. PHX was in search of a next-generation solution that would provide their customers with an enhanced travel experience that was efficient and convenient. PHX was on a mission to offer world-class service to every customer, every day.

They wanted a comprehensive solution that would enhance their existing signage so travelers could better locate terminals, stores, bathrooms and other amenities throughout the terminals.

The Solution

Seventeen 46” bolted down interactive wayfinding digital signage kiosks from Forge Media designs, PHX choose 22Miles Digital Signage and design partner for their signage upgrade portion of the T4 terminal renovation. The solution consisted of interactive point-to-point wayfinding kiosks with visual communication and real-time flight information.

22Miles Publisher Pro 5.0 Digital Signage Software powers all the systems deployed. The True-User design and editing capabilities of Publisher Pro provides PHX with an intuitive real-time map creation module that enables PHX staff to edit mapping routes and pathways to gates, shops, hotspots and other listed locations.

The Results

The free-standing interactive digital signage wayfinding kiosks include a QR code reader allowing for passengers to scan their boarding pass to receive turn-turn directions to their gate. Built into the kiosk user interface (UI) is an intuitive question-oriented menu that encourages travelers to discover what all PHX can offer.

Users can browse through store and restaurant listings and even read a short description of the location. The kiosks supported ADA requirements with built-in display adjustment capabilities, magnifier feature, and wheelchair accessible routing.

To improve efficiency 22Miles added real-time automation of any gate changes with a direct integration to FIDS live data interface. This eliminated the need for PHX staff having to update gate changes manually. When a change to a gate occurs in FIDS the listings on the kiosks automatically update. This integration by 22Miles dramatically improved efficiency and saved PHX staff time.