The hotel industry is no stranger to the relentless wave of high guest expectations.
Today, guests expect a seamless and exceptional experience during their stay, which often places considerable demands on already overworked hotel staff.
This article delves into the challenges faced by hotel staff and explores an innovative solution that can address these pressing issues: hotel digital signage powered by the 22Miles platform.
Supporting Guests with Digital Signage
One significant challenge hoteliers encounter when supporting guests is meeting their high expectations for service, which must also be prompt and hassle-free.
The frustrating scenario of guests waiting in long lines for assistance, especially during peak times, is a common headache for hotel staff. Fortunately, this headache can become a thing of the past, thanks to the transformative power of digital signage. Interactive concierge kiosks now provide guests with live event feeds, weather forecasts, Google Maps for essential points of interest, and more.
Whether it’s purchasing tickets, navigating the property, checking restaurant menus, making OpenTable reservations, or accessing promotional details, digital signage powered by 22Miles’ robust CMS ensures guests receive instant gratification.
Next Level Guest Support with AI
Another pressing challenge for hotels is managing employee schedules, especially during off-peak hours.
Hotel managers need the flexibility to address guest inquiries at any time of the day, ideally without the need for additional staff. This is where the 22Miles AI Assistant takes guest support to a whole new level.
Guests can easily activate the AI Assistant with the touch of a button on a kiosk or by scanning a QR code on a digital sign to receive instant guidance. It accommodates both voice commands and text messages on mobile devices, ensuring a seamless and efficient guest experience.
The AI Assistant excels in understanding guests’ questions in conversational speech, just like a trained employee would.
Instead of guests having to phrase their queries for a search engine, they can simply ask questions naturally, such as, “Where’s a top-rated Italian restaurant nearby?” or “Is there a bakery that’s close by and open now?” in their preferred language. Powered by ChatGPT, the AI Assistant listens, comprehends, and responds accurately. Furthermore, the AI Assistant is available 24/7, effortlessly handling multiple questions simultaneously, even hundreds at once.
It’s like having an army of your most knowledgeable employees always at hand to answer countless guest queries.
In the fast-paced and highly competitive hospitality industry, striking the balance between meeting the ever-increasing expectations of hotel guests and maintaining the well-being of dedicated staff is an ongoing challenge.
The solution to this multifaceted problem comes in the form of hotel digital signage powered by the 22Miles platform. By embracing these cutting-edge solutions, you can elevate your hotel’s operations, soothe employee pain points, and take guest satisfaction to new heights.
It’s time to unlock the potential of hotel digital signage and revolutionize the guest experience.
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