“The May 2021 launch of 13 Touch Screen Digital Wayfinding Kiosks, enabled with software engineered by 22 Miles, has created an international array of information at the touch of a finger. Guests can access immediate shopping and dining wayfinding, Hawaiian language greetings and customer service amenities within seconds in four languages. A QR Code touchless experience or real time interactive directions via text offer thousands of people real time information on a daily basis. The touch screen digital directory is customer-friendly and has improved the level of convenience for our patrons even further. Since consumers today are reliant on their personal digital devices, the convenience of an immediate interactive solution to their informational needs is a great benefit for our customers. ”
- Helene “Sam” Shenkus
22Miles 3D interactive Wayfinding Signage and Secure Mobile Control serve thousands of shoppers daily with digital software technology
The Client
Royal Hawaiian Center is the premier shopping and entertainment destination in the Waikiki neighborhood of Honolulu, Hawaii. The impressive mall features more than 310,000 square feet along a three-block stretch of Waikiki’s famed Kalakaua Avenue. With more than 100 shops and restaurants serving thousands of locals and tourists daily, an innovative technology solution was required that could empower guests to easily navigate and indulge, while giving administrators the power to customize and make changes quickly.
The project was initiated as a joint partner installation by Bright Light Digital AV & Technology Solutions LLC, with 22Miles providing the software. With Hawaii’s unpredictable seasonal weather, the solution would also need to hold up to the elements that would occur.
With Hawaii’s unpredictable seasonal weather, the solution would also need to hold up to the elements year round, while providing easy access to engagement statistics.
The well known shopping center’s recent $115 million dollar renovations included new construction and a visual makeover, and also ushered in the benefits of 22Miles digital signage technology. Mobile friendly contact-less interaction, paired with the company’s internationally known 3D interactive wayfinding, has helped to transform the dynamics of this Waikiki epicenter, providing visitors and residents accessible, safe engagement within a prominent public gathering space for entertainment and culture in Hawaii.
The Tech
22Miles 3D Interactive wayfinding with integrated Secure mobile control, was implemented across 13 Waytouch Digital signage screens throughout the massive open-air shopping facility’s grounds. Positioned on multiple floors, near cornerstone retail shops and restaurants adjacent to entry points and hot spots, the digital screens feature a customized modern UI/UX design, with multi-language capability for Japanese, Korean and Mandarin.
22Miles Carry2Mobile also allows users to take the wayfinding kiosk design and wayfinding experience on the go…creating an immersive user journey that both informs and guides in whatever way the individual prefers to interact.
The Solution
The curated user experience of Royal Hawaiian Center begins with 22Miles’ immersive 3D wayfinding experience, powered by the compact computing technology of an intel processor, with digital signage and custom kiosk design by Visual Image. 22 Miles partnered with Meridian Kiosks for the kiosk engineering and build, making the journey a touch, or touchless experience.
Visitors can explore the many dining options, events and businesses of Royal Hawaiian Center using the interactive menus to gather quick information, plan their experience in Midtown’s Living Room, and get instant, arrow-driven turn-by-turn directions to any of the attractions within the robust Midtown community.
Residents and others can see updated schedules of happenings, learn about what’s new, and interact with whatever information the community wants to share on the large, digital user screens.
As part of the award-winning PaaS (Protection-as-a-Service) suite initiative, 22Miles also provided Colony Square with a “Touchless Touch” option, where users can simply scan a QR code and interact with any of the facility’s four interactive screens on their own mobile device – providing a safer and more hygienic interactive experience.
At the heart of Royal Hawaiian Center’s interactive navigation experience sits 22Miles’ content management software, Publisher Pro.AioT. The technology eliminates uncertainty, saves time, and ensures optimum engagement for visitors, employees and residents alike, helping them seamlessly navigate and interact with all facets of this dynamic destination.
The solution allows an endless array of visual communications options as Royal Hawaiian Center continues to grow, empowering administrators to utilize their digital signage platform to deliver news, social media, live notifications, emergency alerts, advertisements, infotainment, and any other information they choose.
The curated user experience of Royal Hawaiian Center begins with 22Miles’ immersive 3D wayfinding experience.
As part of the award-winning PaaS (Protection-as-a-Service) suite initiative, 22Miles also provided Royal Hawaiian with a “Touchless Touch” option, where users can simply scan a QR code and interact with any of the facility’s four interactive screens on their own mobile device – providing a safer and more hygienic interactive experience.
Powering the shopping and entertainment center’s interactive navigation experience is 22Miles’ content management software, Publisher Pro.AioT. The technology eliminates uncertainty, saves time, and ensures optimum engagement for tourists, employees and local shoppers alike, helping them seamlessly navigate and interact with all facets of the retail and dining haven. The solution allows an endless array of visual communications options as the facility grows, allowing administrators to use the expansive digital signage platform to deliver news, social media, live notifications, emergency alerts, generate revenue from advertisements and infotainment, and take command of distributing any information they choose.
KEY DIGITAL SIGNAGE SOLUTIONS USED
22Miles offers an enhanced platform, simplified for administrators with adaptive technology options for preferred routes, ADA wheelchair adjustments, hoteling map dynamics, and density controlled traffic flows. The wayfinding signage solution enables all the necessary tools to promote convenience, safety, and agility successfully within any environment for all audiences.
Each of Royal Hawaiian’s shopping, dining, and entertainment amenities can be viewed and mapped to with turn-by-turn pathway directions displayed on the screen or the user’s mobile device.
Royal Hawaiian’s immersive user experience includes:
- Enhanced 3D Map Views (with 3D Design, Fly Over, Stacked View, Multi-floor destination, 360-degree direction controls, and screen orientation
- Smart Pathway Algorithm (new-normal or restricted Automatic Destination Routing)
- Intelligent built-in wayfinding algorithm that auto-generates directions based on personalized shortest path and ease of accessibility
- Dynamic Map Pop Ups (Pop-up descriptions and images, alerts and safety notices)
- ADA/Wheelchair Routes
Detour Pathway Rerouting (occupancy control pathways) - Smart Search
- Map it Now (Instant display of turn-by-turn directions through SMS, QR Codes, Emails, and Printing)
- Wayfinding Analytics (Easily track and monitor navigation searches occupancy and usage data)
Digital Signage Solutions
22Miles Publisher Pro.AioT Content Management System
Administrators of Royal Hawaiian can curate the user experience within the latest version of 22Miles flagship CMS PublisherPro. The expansive interface lets admins:
- Create a unified communications experience through a centralized, user friendly, content management solution
- Customize whatever information is displayed across Royal Hawaiian’s 13 interactive kiosks
- Simple administration of advertisements, infotainment, transit information
- Enjoy easy access to analytics and back-end data on user experience.
Secure Mobile Control
Included in 22Miles award winning Protection-as-a-Service suite (PaaS), SMC allows the end-user to have full control of their wayfinding experience at Colony Square in the most safe and hygienic way possible.
The user scans a QR code displayed on the screen with their own phone or mobile device. The user is then able to control and interact with the kiosk as their phone screen instantly becomes a mouse pad, allowing the user to scroll, expand menus, pinch and zoom, and navigate every section of the kiosk screen in a completely touch-free way.
Whether used in Airports, Corporate organizations, Colleges, Hospitality, Healthcare, or other markets, remote mobile control can be integrated with any type of wayfinding.
Midtown Atlanta Community Finds Its Way To The Future
The curated user experience of Colony Square begins with 22Miles’ immersive 3D wayfinding experience, powered by an intel processor, with digital signage and custom kiosk design by Visual Image.
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